Refund policy
At Maison Chezhi, we take pride in the quality of our products and want you to shop with confidence.
Order Cancellations
Orders may be canceled within 24 hours of purchase for a full refund.
After 24 hours, your order may have already entered processing and shipment preparation, making cancellation unavailable.
To request a cancellation, please contact us as soon as possible at maisonchezhi@gmail.com.
30-Day Return Policy
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order number must be provided
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review the issue and arrange a replacement or refund when appropriate.
Non-Returnable Items
We reserve the right to refuse returns that:
- Show signs of use, damage, or modification by the customer
- Are returned without original packaging
- Are returned more than 30 days after delivery
Contact Us
Regarding returns, refunds, or cancellations, please contact:
We aim to respond to all inquiries within 24 hours.